Privacy Policy

Last updated: July 22, 2026

Five West Financial ("Five West," "we," "us," or "our") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy explains what information we collect through our website at www.fivewestfinancial.com (the "Site") and in connection with our commercial financing services, how we use it, with whom we share it, and the choices you have.

By using the Site or submitting an application or inquiry to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us. When you submit an inquiry, request a payment estimate, or apply for financing, we may collect:

• Contact information, such as your name, business name, email address, phone number, and mailing address;
• Business information, such as your industry, time in business, entity type, and the equipment or funding you are seeking;
• Financial information, such as revenue figures, bank statements, tax returns, financial statements, and other documents you choose to upload or provide;
• Credit-related information, including information needed to obtain credit reports in connection with a financing application, with your authorization;
• Information about co-signers or guarantors that you provide with their knowledge and consent.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect standard technical information such as your IP address, browser type, device type, pages viewed, referring pages, and general usage data, typically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Evaluate your financing needs and identify financing options that may fit your business;
• Process applications, communicate with you about your inquiry, and provide customer support;
• Obtain credit reports and verify information you provide, where you have authorized us to do so;
• Operate, maintain, and improve the Site, including the payment estimator;
• Send you information about our services, where permitted by law (you may opt out at any time);
• Comply with legal obligations, prevent fraud, and enforce our agreements.

3. How We Share Your Information

Sharing certain information may be necessary to process your application and provide our services. We may share your information with:

• Financial institutions. We may share application information and supporting documents with banks, lenders, lessors, and other financial institutions in connection with your financing request.
• Service providers. We use third-party providers for services such as website hosting, analytics, document handling, e-signature, and communications. These providers are permitted to use your information only to perform services for us.
• Credit bureaus and verification services. In connection with an application and with your authorization.
• Legal and safety. We may disclose information when required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect rights, safety, or property, or to prevent fraud.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies and Analytics

The Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve your experience. Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect some Site functionality.

5. How We Protect Your Information

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the information you provide, including encryption of data transmitted through the Site. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal and business information for as long as reasonably necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

7. Your Choices and Rights

• Marketing. You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
• Access and correction. You may contact us to request access to, or correction of, the information we hold about you.
• Deletion. You may request that we delete your information, subject to our legal and regulatory retention obligations.

Depending on where you live, you may have additional rights under applicable state privacy laws, such as the right to know what categories of personal information we collect and the right to non-discrimination for exercising your rights. To exercise any of these rights, contact us using the information below. We will verify your request and respond within the time required by applicable law.

8. Third-Party Websites

The Site may contain links to third-party websites, including our social media pages and Google review pages. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and services are intended for businesses and business owners. They are not directed to individuals under 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: